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Contact Us

For questions regarding your ConnectVA account, administrative or partnership questions, please contact:

Liz Lungut
Communication Officer, ConnectVA, The Community Foundation serving Richmond and Central Virginia
Phone: 804.409.5625

Email: info@connectva.org

If you have questions regarding Classes, please contact training@tcfrichmond.org

Frequently Asked Questions

What is ConnectVA?

ConnectVA is your one-stop source for local to regional community information. Learn more about ConnectVA on our About Us page.

Why register on ConnectVA?

ConnectVA continues to focus on the nonprofit community while connecting users to each other and to businesses who provide services to nonprofits. ConnectVA’s information-sharing tools and resources benefit nonprofits, businesses, and other civic-minded members of the community by:

  1. increasing individual and organizational capacity
  2. accessing opportunities for civic engagement
  3. building bridges between the sectors
  4. improving communication both within the nonprofit sector and across all sectors
  5. enhancing access to credible nonprofit information and opportunities

What can I do with my ConnectVA registration?

Register for FREE to:

  • Stay up-to-date with news from the community
  • Post an event
  • Add your Organization, Business-basic listing, or Business-premium*
  • Post a job*
  • Post a RFP*
  • Post items needed/available
  • Post a message to the Community Discussion Forum

*Fees associated with these features

How do I register on ConnectVA?

There are 4 registration types on ConnectVA: Individual, Organization, Business Basic or Business Premium.

Individual

If you are a member of the community and want to use ConnectVA, you will need to enter your name and email on the homepage to register as an individual (if you are also interested in registering an organization or business, please see organization registration or business registration below). Individual registration allows users to:

  • update their personal profiles
  • post items available
  • comment on blog posts
  • participate in the Community Discussion Forum
  • receive the Daily and Weekly Update

Organization

If you represent a nonprofit, civic organization government entity and want to use ConnectVA, you will need to 1) register with your name and email  2) sign in with the password in the email that was sent to you and 3)  Apply For an Organization through your Dashboard (search to make sure your Organization isn’t already listed). Once approved by ConnectVA, you will become an Admin for your organization (multiple Admins allowed) and be able to:

  • update your personal profiles
  • update your organization profile(s)
  • add your programs & services
  • post jobs, RFP’s & events for your organization
  • add items available and needed
  • comment on blog posts
  • participate in the Community Discussion Forum
  • receive the Daily and Weekly Update

Business

If you represent a business that works with nonprofit organizations and would like to be included in ConnectVA Business Network, you will need to 1) register with your name and email  2) sign in with the password in the email that was sent to you and 3)  Apply For a Business Listing through your Dashboard.  Once approved by ConnectVA, you will become an Admin for your business (multiple Admins allowed) and you will be able to:

  • update your personal profiles
  • update your business profile
  • post items available
  • comment on blog posts
  • participate in the Community Discussion Forum
  • receive the Daily and Weekly Update

There are 2 levels of business listing: basic and premium. Learn more about business listing options and benefits.

  1. Free Business Listing – includes basic information and does not expire
  2. Premium Business Listing – includes expanded information about and highlights your business. The annual premium listing fee is $200.

Can an organization or business have multiple admins?

YES!  An organization or business can have an unlimited number of Admins who will all be able to manage the profile and add/post information on the site.

How can I be added as an admin if my organization or business is already registered on ConnectVA?

Check to see if your Organization has already been registered on ConnectVA – please do not try to register it a 2nd time. Rather, you should send a membership request to a current Organization Admin through the Organization’s Profile using the Request Membership Button. If there are no current admins for your organization or business listing, contact us and we can assist you.

I forgot my password. How do I get a new one?

If you’ve forgotten or lost your password, click on Forget your password? on the home screen. Then, enter your username or e-mail address and click on Get New Password. You will then receive an e-mail with a link to create a new password.

What is my dashboard and how do I access it?

Your own personal “pop-out” dashboard is where you can manage your Member and Organization/Business profiles, as well as other appropriate Admin features like adding a job or a Community Discussion.

  • Click the Expand button to display your Dashboard
  • To make your Dashboard not visible, simply click the Close button

How do I change my password from the system-generated password I first signed in with?

If you’ve already signed in with your system-generated password, but wish to change it, while logged in, expand your dashboard. Then, click on Go to Your Profile.  Click on the Settings tab. Enter your current password, and then enter and repeat your desired new password. Be sure to enter a strong, secure password. Click Save Changes.

What is my personal profile and how do I edit it?

If you’re a registered ConnectVA user, at minimum, your name and e-mail address will be listed in our Member Directory -which you are encouraged to use to interact with other ConnectVA users. By completing your Member Profile completely, you’re ensuring that other ConnectVA Members can connect with you easily.

  • Expand your Dashboard on the Left hand side of your screen (orange button)
  • Click on Go To Your Profile and then click Edit
  • You may now add/edit your Name, Phone Number, Primary Organization (Additional instruction below),Alternative/Social Media Sites (up to three), Street, City, Zip Code, and State
  • You may also add a Profile Photo by clicking on Change Profile Photo

How do I change my member profile privacy settings?

  • Expand your Dashboard on the Left hand side of your screen (orange button)
  • Click on Go To Your Profile and then click Edit
  • Scroll down to the Profile Visibility Options
  • You may now edit your visibility for all of your contact information and whether you’d like your profile to be indexed by search engines

How do I change my Daily Update and Weekly Update e-mail subscription settings?

As a ConnectVA registered user, you are automatically subscribed to the Daily Update and Weekly Update. If you are not currently registered, you may register here.

To unsubscribe from the Daily Update or Weekly Update, open that particular e-mail, scroll to the bottom of the e-mail, and click Unsubscribe and enter your e-mail. You cannot manage your e-mail subscriptions in your ConnectVA.org Profile. Note: If you will no longer be using your ConnectVA account, be sure to log in and delete your account from our website. This will unsubscribe you from e-mails and remove your Member Profile from the website.

How do I manage/update my organization profile?

While logged in, with your Dashboard expanded, click on Manage Organization.  You will see your Organization(s) listed and you may click on the Organization’s name to begin editing details, job postings, etc. You should see a tab shaded in orange called Manage, and you should also see yourself listed as an Admin in the top right corner. Admins have the rights to manage all Organization content, Jobs, Items, Aunt Bertha, Programs, Add/Manage Members, etc. There can be more than one Admin of an Organization.  For a detailed version of Managing/Updating an Organization Profile, click here.

How do I manage/update my business profile?

While logged in, with your Dashboard expanded, click on Manage Business.  You will see your Business listed and you may click on the Business name to begin editing the business profile. You should see a tab shaded in orange called Manage, and you should also see yourself listed as an Admin in the top right corner. Admins have the rights to manage all the profile and content posted on behalf of the business. There can be more than one Admin of a Business.

How do I post a job or RFP?

If you would like to post a non-profit or civic position or RFP (Request for Proposal) on ConnectVA, you will first need to Register or login (see instructions above). Job and RFP postings are $55 per listing for 30 days.
*You can only post a Job or RFP if you are registered as an Admin of an Organization. If you just applied for an organization listing, you will need to wait for ConnectVA staff to approve the listing before proceeding with posting the job.

Posting Categories in the Job Finder Include:

  • Freelance
  • Full Time
  • Internship
  • Part Time
  • RFP
  • Temporary

To Post a Job:

Once logged in, Expand your Dashboard, and click on Post Job.  Add Title, Location, Posting Organization, Description, Job Classification, Required Qualifications, Job Locality, Job Benefits, Job Type, Salary, How to Apply (not required, but recommended), and Website (optional). Click Preview.

Review your Job Posting and Edit Listing, if needed, or proceed to Pay for Listing.  You may now enter your Credit Card information and submit payment. Note: If you choose to have your payment information saved, it will ask you to provide a mobile phone number for verification of future purchases.

Once payment is successfully submitted, you (and job seekers!) will be able to view your posted job. You also have the option to Share your Job Posting on social media or via e-mail. Jobs will be displayed publicly within your Organization Profile in the Organization Directory and in the Job Finder.

To Post an RFP:

Once logged in, Expand your Dashboard, and click on Post RFP. Add Project Name, Location, Posting Organization*, Description, Project Deliverables, Project Goals & Objectives, Project Challenges, Project Budget, select whether Funder Endorsed, select Project Timeframe Start and Project Timeframe End, Work Style Preference, Project Skill Area/Classification, Project Location, How to Apply, RFP Closing Date, and Website. Click Preview.

Review your Job Posting and Edit Listing, if needed, or proceed to Pay for Listing.  You may now enter your Credit Card information and submit payment. Note: If you choose to have your payment information saved, it will ask you to provide a mobile phone number for verification of future purchases.

Once payment is successfully submitted, you (and job seekers!) will be able to view your posted RFP. You also have the option to Share your RFP Posting on social media or via e-mail. RFP’s will be displayed publicly within your Organization Profile in the Organization Directory and in the Job Finder.

For a more detailed version of adding/editing Job Finder postings, click here.

How do I edit my job or RFP listing?

For a more detailed how-to with instructions on how to post, edit, and delete your job posting, click here.

How do I renew my job or RFP listing or change payment methods?

For a more detailed how-to with instructions on how to post, edit, and delete your job posting, click here.

How do I post an event in the community calendar?

If you would like to post an event on the ConnectVA Community Calendar, you will first need to Register or login.  You can only post an event if you are an Admin of an Organization. Events are subject to approval by website administrators.

Once logged in, Expand your Dashboard, and click on Add Event.  Add Event Details, Event Categories, Event Image, Event Time & Date, Venue Details, Event Website, and Event Cost.

Review your entries and click Submit.  You now have the option to View or Edit your Event, or Submit another Event.  You have the option to Export your event to a Calendar (and other events) and to Share your Event via social media or e-mail.

Events will be displayed publicly within your Organization Profile in the Organization Directory and in the Events Calendar.

How do I edit my event listing?

For a more detailed how-to with instructions on how to post, edit, and delete your event, click here.

How do I add items needed/available to the Item Exchange?

Individuals:  From your dashboard, click on Post Items Needed/Available. You can only list items you have available to donate to an organization.

Organizations:  From your dashboard, click on Post Items Needed/Available. You can add items your organization needs as well as items you may have available to donate to another organization.

Businesses: From your dashboard, click on Post Items Needed/Available. You can only list items your business has available to donate to an organization.

Listings will be displayed publicly within your Organization, Member, or Business Profile and the Item Exchange.

For a detailed version of adding/editing an Item Needed/Available, click here.

How do I edit or delete my item available/needed posting?

For a detailed version of adding/editing/deleting an Item Needed/Available, click here.