Patient Care Coordination
Access Now links the primary care patients receive in safety net clinics to more advanced specialty care not available at the free clinic. The specialty care secured through Access Now is provided in private offices, surgical centers and in hospitals. It is without charge. As a specialty care referral program, Access Now’s 900+ physician volunteers ensure that no eligible uninsured patient goes without specialty care for want of a willing provider. Access Now Care Coordinators match patient needs to specialty volunteers, work intimately with patients as they navigate the healthcare system, provide translation services when needed, secure appointments, and ensure the successful transfer of medical records. Throughout this process, Access Now Care Coordinators keep the referring clinic, the patient, the volunteer physician and the hospital informed.
Volunteer Management and Recruitment
Having a steady supply of physician volunteers for specialist referrals is absolutely essential to the success of Access Now. Volunteer management and recruitment includes: physician registration and pledge for service as a volunteer; registration by Access Now with the Commonwealth Department of Risk Management to secure medical malpractice coverage for physician when seeing referred patients; training and education of physicians and their practices regarding the rules of Access Now; and receiving, recording and maintaining a record of services provided by the physician. Additionally, volunteer management includes creating and sustaining volunteer recognition programs.
Fund Development and Strategic Planning
Sustainability of Access Now services is dependent upon fund development and cultivation of public and private resources. Developing funding plans, managing existing grants, fostering new relationships among community partners and civic leaders is essential to the work of the program.