| Title | Description | Categories | Date Posted |
|---|---|---|---|
| Operations Director | Heart Havens seeks a dynamic Operations Director to oversee the daily operations of Heart Havens’ residential services. This position directly supervises programmatic roles, evaluates service quality for all Heart Havens’ operations, and facilitates professional relationships with stakeholders. The Operations Director is responsible for identifying and creating program processes through collaboration with the Administrative Team and ensuring processes align with federal and state regulations, and Heart Havens’ Mission and Core Values. At every level of our organization, we look for people who think creatively, are team players, have strong attention to detail, and are passionate about providing inclusive communities for people with a developmental disability. As an Operations Director, you will empower adults with a developmental disability to live full, vibrant, and happy lives. One thing is for sure: YOU can make a difference at Heart Havens! Essential Functions: -Supports the Senior Program Manager with daily residential program oversight through supervision and prescribing appropriate actions when necessary. -Provides guidance to the Senior Program Manager on residential program processes and materials to ensure efficiency, accuracy of documentation, and address deficits with meeting regulatory requirements. -Provides supervision and guidance to the Quality Assurance Coordinator on quality improvement program policies and procedures, risk management activities, and evaluation and monitoring of service quality in Heart Havens programs. -Provides guidance to the Quality Assurance Coordinator on establishment of measurable goals and objectives (SMART goals), and updates to the organization’s Quality Improvement Plan at least annually. -Provides supervision to the Service Facilitator with Individual Support Plan (ISP) development that includes writing Residential Part V’s and quarterly reports and completing required actions in WaMS. -Monitors regulatory changes and updates from DBHDS, DMAS and other governing bodies, identifies non-compliance or processes in need of improvement, and develops policy or procedural changes to maintain compliance. -Collaborates with team members to comprehensively address training deficits, identify growth opportunities, plan for staff development, develop quality improvement efforts, mitigate potential risks and harm, and identify trends and patterns. -Responds to external audits, inspections, and processes, such as licensing inspections, mortality reviews, and HCBS audits. -Reviews and approves incident reports (General Event Reports), including follow up actions. -Serves as a Serious Incident Reporter in DBHDS’s CHRIS system and maintains trainings on serious incident reporting guidelines set by the Department. -Leads Corrective Action planning and implementation in response to serious incidents by assigning duties to team members and monitoring follow up. -Supervises all elevated staff concerns and progressive discipline, involving the Senior Operations Director and Human Resources Director, as appropriate. -Processes resident intake and discharge and assigns activities to relevant team members. -Functions as additional point of contact for Support Coordinators, family members, and substitute decision makers. -Responds to individual and program site emergencies, as needed. -Performs other job-related duties as assigned. FLSA Status: Exempt In order to be employed as an Operations Director, candidates must comply with state background screening requirements. Heart Havens is committed to equal access and opportunity for everyone. Heart Havens does not discriminate on the basis of race, ethnicity, color, religious affiliation, national origin, age, sex, marital status, sexual orientation, gender identity, disability, medical condition, or veteran status in employment, partnership or program delivery. | Leadership & Executive | Mar 24, 2023 |
| Residential Manager | Description Residential Manager Position Description Heart Havens seeks a dynamic Residential Manager to work in our Richmond, VA area Group Homes. This position is responsible for providing day-to-day leadership that promotes a positive, value-based culture within the Heart Havens organization. This position requires quality assurance duties and employee management responsibilities. As an Residential Manager, you will empower adults with a developmental disability to live full, vibrant, and happy lives. One thing is for sure: YOU can make a difference at Heart Havens! We are looking for a Residential Manager who will encourage the individuals we support to be true members of their communities by helping them connect to community resources and events and motivate them to try new things. At every level of our organization, we look for people who think creatively, are team players, have strong attention to detail, and are passionate about providing inclusive communities for people with a developmental disability. Requirements Required Skills: -Must model Heart Havens’ mission and values in daily actions and leadership. -Must be able to work independently with minimal supervision. -Must have supervisory skills, including using discretion and good judgement, and the ability to provide employee recognition and constructive feedback. -Must have writing skills to prepare individual program reports, complete documentation, and communicate across departments. -Must have excellent oral communication skills to maintain effective working relationships with residents, family members, employees and other stakeholders. -Must have sufficient computer skills in Microsoft Word and Excel. -Ability to create a welcoming, motivating, and team-oriented work environment in the program. -Ability to implement processes to effectively manage job duties. -Ability to organize schedule and prioritize conflicting deadlines. -Ability to implement and follow the policies and procedures of Heart Havens to maintain compliance with state and federal regulations. -Ability to perform First-Aid, Behavior Management interventions, support residents with Activities of Daily Living, and respond in emergency situations. -Must maintain required certifications: Therapeutic Options (TOVA), Medication Administration, and First Aid/CPR/AED. | Management | Feb 24, 2023 |
