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Bilingual Patient Access Representative

CrossOver Healthcare Ministry

The bilingual patient access representative provides excellent telephone customer service to all individuals who contact CrossOver through our call center.

Key Responsibilities:
• Answers phone calls and assists patients over the phone regarding medications, referrals, and appointments
• Verify patient eligibility
• Secures the appropriate patient and insurance information
• Validates insurance information and eligibility
• Appointment scheduling over the phone
• All scheduling of imaging referrals of Medicaid, AccessNow and VCU referrals
• Transfer calls to appropriate department if needed
• Ensures that registration data is correct and accurate
• Provides quality customer services to patient of all ages, their families, visitors, medical staff, clinician, volunteers and co-workers; ensuring that everyone is treated courteously, quickly and with respect
• Assist with patient eligibility
• Assist with Medical Records request and faxing
• Performs daily activities with minimal supervision
• Functions in a self-directed manner to accomplishments of routine activities

Required Qualifications:
• Bilingual Spanish/English • Familiarity with medical environment • Efficient organization • Clear communication • Comfortable using and entering data into computer • Able to multitask and problem solve • Ability to work and communicate with diverse population • Decision-making skills for unpredictable patient scenarios • Proficient in computer software programs: Excel, Word, etc. • Ability to model CrossOver core values of Compassion, Integrity and Servant Leadership
How to apply:
Please email resume with qualifications to Poliana Venturoti (pventuroti@crossoverministry.org ). Include “Application for Bilingual Patient Access Representative” in the subject line. No phone calls.
Administrative & Office Support
Posting Organization:
CrossOver Healthcare Ministry