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Bilingual Patient Advocate

CrossOver Healthcare Ministry

The patient advocate provides the administrative support necessary to deliver quality, compassionate care. Key responsibilities include front office support, eligibility screening and general office procedures.
Reports To: Clinic Manager

Key Responsibilities:
• Checking patients in and out before and after their appointments
• Patient eligibility screening and updating
• Appointment scheduling
• Answering phones re: medications, referrals, and appointments
• Data entry
• Medical interpretation
• Assist with data entry and running reports
• Schedule diagnostic imaging and specialty referrals as needed
• Assist with volunteer scheduling and task delegation

Hours: 20-25 hrs/ wk between 8:15-5:00 pm Monday – Friday (possible occasional evening or weekend hours)

Required Qualifications:
• Spanish proficiency required (bilingual Spanish/English preferred) • Familiarity with medical environment/diseases (preferred) • Efficient organization skills • Clear communication skills • Comfortable using and entering data into computer • Ability to work and communicate with diverse populations • Decision-making skills for unpredictable patient scenarios • Capacity to multi-task • Proficient in computer software programs: Excel, Word, etc. • Ability to model CrossOver core values of Compassion, Integrity and Servant Leadership • Skilled at volunteer training and delegating with a welcoming manner • Bachelor’s Degree preferred
Salary:
negotiable
Benefits:
no benefits
How to apply:
Classifications:
Administrative & Office Support, Other
Location:
Richmond
Posting Organization:
CrossOver Healthcare Ministry