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Bilingual Patient Advocate – Part Time (Richmond)

CrossOver Healthcare Ministry

CrossOver Healthcare Ministry operates two non-profit health centers in Richmond Va. The clinics serve low income patients who are uninsured or are enrolled in Medicaid. Overall, CrossOver provides comprehensive healthcare to 6,000 residents of Central Virginia, offering care to children as well as adults. CrossOver provides primary care, specialty care, dental, vision, mental health, HIV care and OB care to qualified patients. CrossOver also operates a licensed pharmacy.

Cross Over Health Care Ministry’s Mission: We are called to provide health care, promote wellness, and connect community talents and resources with people in need in the name of Jesus Christ.

Cross Over Health Care Ministry’s Vision: A healthy, vibrant community where every person is restored by the compassionate, healing love of God.

Overall Responsibility: The patient advocate provides the administrative support necessary to deliver quality, compassionate care. Key responsibilities include front office, referrals for imaging, labs and specialty care, eligibility screening and helping patients with bill write offs.

Key Responsibilities:
• Patient eligibility screening
• Appointment scheduling
• All scheduling of imaging referrals
• Answering phones re: medications, referrals, and appointments
• Medical interpretation
• Data entry and filing
• Assist with EClinical issues
• Assist with volunteer task delegation
• Assist Clinic Manager in training front office volunteers and interns on electronic health records and front office policies and procedures

Reports To: Clinic Manager

Hours: 20 hrs/ wk. Generally between 8:30am and 5:00pm. Some evening and weekend hours are required.

Required Qualifications:
• Bilingual Spanish/English • Familiarity with medical environment/diseases • Efficient organization • Clear communication • Comfortable using and entering data into computer • Able to multitask and problem solve • Bachelor’s Degree preferred • Ability to work and communicate with diverse population • Decision-making skills for unpredictable patient scenarios • Capacity to multi-task • Proficient in computer software programs: Excel, Word, etc. • Ability to model CrossOver core values of Compassion, Integrity and Servant Leadership.
How to apply:
Please email resume with qualifications to Eleanor Sanchez (esanchez@crossoverministry.org). No phone calls.
Administrative & Office Support, Other, Volunteer Coordination
Posting Organization:
CrossOver Healthcare Ministry