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Communication and Outreach Specialist

University of Virginia

The Center for Advanced Study of Teaching and Learning (CASTL) in the School of Education and Human Development at the University of Virginia seeks up to two full-time Communication and Outreach Specialists for the Virginia Kindergarten Readiness Program (VKRP). VKRP is a partnership between the University of Virginia, the Virginia Department of Education, and school divisions across the Commonwealth. VKRP partners with the Phonological Awareness Literacy Screening (PALS) to provide a comprehensive picture of students’ skills at the beginning and end of both pre-kindergarten and kindergarten. VKRP uses a web-based assessment and reporting system, which provides critical data about young children’s school readiness skills in the areas of literacy, math, social skills, and self-regulation. In person required with flexibility for remote work.

Role and Responsibilities

The VKRP Communication and Outreach Specialist will provide support to VKRP teachers and administrators by providing excellent customer service and hotline support (phone, chat and email), developing and sending training materials and implementing in-person and remote trainings. More specifically, the incumbent with work with senior team members to provide support in the following two areas:

VKRP User Support and Technical Assistance

  • Provide technically accurate and actionable information to support to a diverse group of VKRP users, including teachers, principals, and administrators of VKRP in school divisions, through the VKRP hotline (online chat, phone, and email) support program
  • Collect data on user Frequently Asked Questions (FAQs)
  • Report technical issues encountered by users
  • Assist teachers, schools, and school divisions in understanding how to interpret VKRP data and use it improve instruction

VKRP Training and Preparation

  • Develop and provide informational materials, training (online and in-person), and assistance to users of the VKRP system with very high attention to detail
  • Assist in testing added features and the management of online users and assessments on the VKRP web application system
  • Coordinate the distribution of assessment materials to support teachers and other users of VKRP
  • Coordinate multiple simultaneous tasks of varying complexity, with demonstrated accountability, and excellent attention to detail while implementing flexible problem-solving skills

In addition to the above job responsibilities, other duties may be assigned.

Required Qualifications:
ualifications Required: A Bachelor's Degree At least 3 years of relevant experience. Master's degree will be considered in lieu of experience. Preferred Significant preference will be given to those candidates who meet some or all preferred qualifications. Candidates are strongly encouraged to submit a cover letter detailing how their experience and qualifications align with the following: Prior customer support critical, including excellent written, verbal, and interpersonal communication skills Efficient trouble-shooting processes and procedures Demonstrates expertise, experience, and commitment to diversity, equity, and access Excellent executive function skills: organization, time management, shifting focus (multitasking; alternating focus on details and ‘the big picture’ as needed) Proficiency in use of technology: Microsoft Office applications Videoconferencing, teaching, or webinar tools (e.g., Zoom, Canvas, Teams) Virtual platforms or storage (e.g., Google Docs, Box, Trello, OneDrive) Familiarity with hotline support platforms (e.g. Zendesk) Knowledge of Virginia’s early childhood education programming (e.g., VPI, ECSE, Title 1, Head Start, Mixed Delivery grants) Experience as a technology support specialist or customer support in an educational organization Experience developing professional development or other resources for teachers and/or families Experience with coaching, consulting, technical assistance, and/or training adult educators and leaders in individual and group settings
~$52,000, commensurate with experience and qualifications, with UVA benefits.
How to apply:
Please apply through Workday ( searching for "Communications and Outreach Specialist, School of Education and Human Development" and complete an application online and be sure to carefully review and include all the requested application materials.
Communication/Public Relations/Marketing
Posting Organization:
University of Virginia