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Director of Church Operations

St. James’s Episcopal Church

The Director of Church Operations supports the mission of the church by leading the day-to-day business operations including Communications, Coordination of staff and volunteers, Finance & Control, Human Resources, and Administration. This critical role frees the clergy, especially the rector, to focus on mission and fulfilling Vision, including Community Building, Education, Pastoral Care, Worship and external relationships. The incumbent in this position would perform many of the duties of a Communications Director and/or lead the performance of such duties by staff or an outside consultant.

Position Title: Director of Church Operations
Supported by and Accountable to: Rector
Supports and Holds Accountable: Administrative staff, Finance & Control staff, Volunteer coordinator
Internal Relationships: Facilities manager, facilities coordinator, clergy, Director of Stewardship, Education/Formation staff, Music staff, volunteers, ministry leaders, vestry
ExternalRelationships: Vendors, outside independent contractors/resources (e.g.: possible communications and/or administrative resources))

Responsibilities:
1. Ensuring alignment of operations and communications staff activities around the mission
2. Ensuring timely and effective communications to the parish and outside audiences in support of parish programs, events and ongoing weekly
activities, to include website and social media channels
3. Ensuring coordination of staff and volunteer activities
4. Ensuring adherence to budget for all staff departments

Expected Results/How Measured/KPI’s:
1. Development of Processes and Procedures
• Documented procedures and training manual for each department
• Recommend improvements in workflow, effectiveness of operations
2. Grow capacity of staff – establish cross-trained admin pool
• Output versus hours and dollars
• Budget adherence
3. Communications executed on-time and effectively
• Attendance at services and events
• Participation in ministries and volunteer roles
• # of newcomers identifying website as source of decision to visit
4. Coordination and Team Productivity
• Annual goals of incumbent’s team are accomplished; annual goals of others in the organization are properly supported;
• 360 feedback annually
5. Develop Volunteer and Volunteer Opportunities Tracking System
• Volunteer participation tracked
• Volunteer opportunities communicated effectively

Required Qualifications:
Success Attributes Required: Knowledge and Experience • Demonstrated success in leading staff and ensuring favorable resolution of team and/or individual people-related issues, to include maximizing the extent to which teams and individuals work with each other to achieve maximum organizational effectiveness • Demonstrated success in meeting deadlines while managing multiple priorities • Demonstrated success in budgeting • Demonstrated success in effective allocation of limited resources among multiple priorities and in managing conflict around resource allocation • Working knowledge of financial statements • Working knowledge of financial controls • Working knowledge of HR compliance • Demonstrated success in marketing strategy development, message development and channel selection • Thorough Technical knowledge with respect to digital media • Demonstrated success in managing effective communications including website and social media as well as print, video, email. • Demonstrated success in managing/executing: o Social media campaigns o Content marketing o Data analytics and interpretation o Branding (content and message integrity) Communication Skills • Excellent written communication skills • Demonstrated success in communicating with clarity to diverse audiences, including staff, leadership, and public • Demonstrated success   Behaviors • Leadership Traits: o Strategic thinking o Clarity in communication o Trust building o Vulnerability o Conflict comfort and resolution o Commitment o Accountability o Encouragement o Situational awareness o Hiring and developing A-players Love God – Love Neighbor – Love One Another Our Values : We…. • Live lives of Integrity • Seek God’s glory (not our own) • Respect the dignity of every human being • Show Gratitude (for the gifts that others bring to our community) • Value diversity (not expecting everyone that comes to our church to be the same) • Provide a warm, welcoming environment • Do Justice • Love Kindness • Practice Humility • Forgive one another Operations Manual: Activities Finance & Control • Oversee controls and procedures for complying with sound accounting and reporting practices • Oversee compliance with Church and regulatory requirements • Manage contract compliance for outsourced staff functions Human Resources • Produce and update as necessary Scorecards for each staff position • Ensure compliance with Church and regulatory requirements • Manage benefits, compensation, performance reviews for Operations staff • Manage recruiting, hiring and onboarding process for staff positions Team • Attend and participate in Team Meetings • Ensure staff alignment and communication Admin Support • Allocate admin resources IT and electronic infrastructure • Manage IT and infrastructure to ensure operational performance Volunteer Coordination • Develop and Manage tracking system (within ACS?) to provide members access to volunteer opportunities and to track participation Communications • Oversee and ensure website content maintenance (video, calendar, posts, blogs, etc.) • Oversee and ensure eChimes published on schedule • Oversee and ensure monthly email campaigns and social media posts are executed • Oversee and ensure new addresses are added to mass email tool (currently ACS and Constant Contact) • Oversee and ensure monthly black and white calendar is prepared as necessary for mailing • Oversee and ensure production of Chimes newsletter (booklet) – Four editions, production cycles are February, May, August, November for distribution March 1 (Spring), June 1 (Summer), September 1 (Fall), December 1 (Winter). • Oversee and ensure video (Boxcast) live streaming host service maintenance
Salary:
Commensurate with experience
Benefits:
Benefits are available
How to apply:
Interested parties should send a resume to Donna Ellis at dellis@doers.org
Website:
http://www.doers.org
Classifications:
Communication/Public Relations/Marketing, Management
Location:
Richmond
Posting Organization:
St. James’s Episcopal Church