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Family Housing Case Manager – Bringing Families Home

  • Full Time
  • Henrico
  • Posted 3 weeks ago

Housing Families First

Housing Families First gives families facing homelessness the opportunity to build a legacy for their families by providing a path to a permanent home. The goal is not only to assist families in finding permanent housing, but also to ensure that each family has access to the supportive services necessary to maintain school engagement and stable housing in the long run. The Bringing Families Home program works with highly mobile, unstably housed students and their families to help them identify and move into permanent housing. Key partners of the Bringing Families Home program include three public school systems and their McKinney-Vento Offices, a federally-funded grant program to ensure that children and youth experiencing homelessness have full and equal access to an appropriate public education and experience. Additional referral partners also support the program.

General Description: The Family Housing Case Manager-Bringing Families Home performs a full range of housing-focused, client-centered case management services for students and their households experiencing homelessness as defined by the Department of Education, so that they can achieve housing stability. The Family Housing Case Manager primarily provides community intakes, case management, community-based housing stabilization services, and discharge planning for households referred to Bringing Families Home. This position reports to the Program Director, with some additional day-to-day site supervision by the Bringing Families Home Manager.

Duties include but are not limited to the following:
• Serves as contact for referrals from designated partners.
• Establishes supportive, respectful, trusting relationships with students and family members experiencing homelessness, including those who may also have severe and persistent mental illnesses, trauma, and co-occurring substance use disorders.
• Remains culturally sensitive to the educational, social, psychological, and healthcare needs.
• Partners with designated school system staff members and other partners to engage client families and promote connectivity to services and permanent housing options.
• Conducts comprehensive in-depth assessments utilizing the intake eligibility, assessment, and housing barrier tools.
• Partners with participants to prepare and implement individualized housing stabilization goals and plans while assisting participants to obtain ID, birth certificate, social security cards, and relative housing narrative supporting documentation.
• Determines appropriateness of financial assistance funds to facilitate leases and move-ins and recommends amounts.
• Carries a caseload of 20 families.
• Coaches on housing skills such as rent and utility budgeting, basic apartment rental upkeep and energy saving techniques, lease compliance education, appropriate landlord maintenance requests, and landlord-tenant rights.
• Coordinates creative use of mainstream benefits and formal and informal community-based services, vocational rehabilitation and other employment services to support participants’ long-term housing stability.
• Works collaboratively with other agencies, funders, and stakeholders.
• Uses technology, including the Homeward Community Information System database, and hard copy documents to maintain, update, report and audit on case files, data, goal attainment, and outcomes in a timely manner.
• Occasionally drive students and their families to leasing appointments in agency vehicle.
• Other duties as assigned.

Required Qualifications:
Required Knowledge, Skills and Abilities: • Bachelor’s degree required. Social Work/Human Services field desired or equivalent knowledge, skills and abilities. Certified Housing Counselor is a plus. Fluent in Spanish and English a plus. • Strong knowledge of the complexity of homelessness, including mental illness, trauma, substance abuse, aging, domestic violence, and chronic health issues, as well as the systemic policies that negatively impact educational and housing opportunities for low-income and multi-ethnic communities. • Ability to work in a multi-agency team, as well as independently, with minimal supervision. • Experience and comfort working with individuals with serious mental illness in a trauma-informed manner; ability to appropriately and professionally process and manage residual trauma. • Impeccable judgement, ability to comply with grant regulations, and a very strong detail orientation a must. • Strong interpersonal, written and oral communication skills; proven ability to communicate clearly and concisely, in a culturally competent manner with diverse audiences (families, education specialists, landlords, coworkers, partners). • Ability to use a computer for database management, to establish and maintain case records, and to facilitate data collection; must be proficient in Microsoft Office Suite. • Ability to maintain professional ethics and confidentiality of client information. • Knowledge of FERPA and HIPPA compliance standards is a plus. • Background Check clearance required; valid Virginia Driver’s License and acceptable driving record.
Medical, Dental, Short/Long-term Disability, and Life Insurance. PTO and sick leave. Employees have the ability to contribute to the organization's 403(b) retirement plan.
How to apply:
Send a cover letter, resume, and contact information for 4 references to Victoria Arkesteyn at victoria@housingfamiliesfirst.org. Please put “Family Housing Case Manager” in the subject line.
Social Work
Posting Organization:
Housing Families First