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Family Housing Case Manager – Bringing Families Home

Housing Families First

Housing Families First gives families facing homelessness the opportunity to build a legacy for their families by providing a path to a permanent home. The goal is not only to assist families in finding permanent housing, but also to ensure that each family has access to the supportive services necessary to maintain school engagement and stable housing in the long run. The Brining Families Home program works with highly mobile, unstably housed students and their families to help them identify and move into permanent housing. Key partners of the Bringing Families Home program include three public school systems and their McKinney-Vento Offices, a federally-funded grant program to ensure that children and youth experiencing homelessness have full and equal access to an appropriate public education and experience. Additional referral partners also support the program.

General Description: The Family Housing Case Manager-Bringing Families Home performs a full range of housing-focused, client-centered case management services for students and their households experiencing homelessness as defined by the Department of Education, so that they can achieve housing stability. The Family Housing Case Manager primarily provides community intakes, case management, community-based housing stabilization services, and discharge planning for households referred to Bringing Families Home. This position reports to the Program Director, with some additional day-to-day site supervision by the Bringing Families Home Manager.

Duties include but are not limited to the following:
• Serves as contact for referrals from designated partners.
• Provides intake and orientation for program participants.
• Establishes supportive, respectful, trusting relationships with students and family members experiencing homelessness, including those who may also have severe and persistent mental illnesses, trauma, and co-occurring substance use disorders.
• Remains culturally sensitive to educational, social, psychological, and healthcare needs.
• Ensures commitment to the rights and abilities of each student and family members, including those who may have severe and persistent mental health illness and/or substance use disorder, to live in normal community residences; work in market jobs; and have access to high quality education and community support services.
• Partners with designated school system staff members and other partners to engage client families and promote connectivity to services and permanent housing options.
• Conducts comprehensive in-depth assessments utilizing the intake eligibility, assessment, and housing barrier tools.
• Partners with participants to prepare and implement individualized housing stabilization goals and plans while assisting participants to obtain ID, birth certificate, social security cards, and relative housing narrative supporting documentation.
• Engages in housing counseling through housing search coaching, landlord navigation, housing-focused case management, lease negotiation, and leasing.
• Determines appropriateness of financial assistance funds to facilitate leases and move-ins and recommends amounts.
• Carries a minimum caseload of 20 families and successfully supports families in leasing permanent housing.
• Coaches on housing skills such as rent and utility budgeting, basic apartment rental upkeep and energy saving techniques, lease compliance education, appropriate landlord maintenance requests, and landlord-tenant rights.
• Works closely and cooperatively with other HFF team members to recruit and maintain relationships with housing owners and landlords to connect families with safe, affordable housing, negotiate housing application approvals and lease fees, perform required unit inspections, help avoid client evictions, or in some cases relocate a client and/or transition the client into a secondary housing intervention.
• Works in partnership with a variety of partners to ensure that housing plans address barriers to permanent housing and that all funding criteria are met.
• Coordinates creative use of mainstream benefits and formal and informal community-based services, vocational rehabilitation and other employment services to support participants’ long-term housing stability.
• Works collaboratively with other agencies, funders, and stakeholders.
• Uses technology, including the Homeward Community Information System database, and hard copy documents to maintain, update, report and audit on case files, data, goal attainment, and outcomes in a timely manner.
• Promptly and professionally addresses and diffuses crisis situations with students and families. Assesses crisis/safety issues with active listening and crisis intervention skills, creates safety plans, and assists students and their families access emergency services, as needed.
• May be asked to serve on the agency emergency on-call rotation.
• Occasionally drive students and their families to leasing appointments in agency vehicles (amended under COVID)
• Other duties as assigned.

Required Qualifications:
• Values and practices the missions of Housing Families First and the local public school systems from which the students are referred. • Bachelor’s degree required. Social Work/Human Services field desired or equivalent knowledge, skills and abilities. Certified Housing Counselor is a plus. Fluent in Spanish and English a plus. • Strong knowledge of the complexity of homelessness, including mental illness, trauma, substance abuse, aging, domestic violence, and chronic health issues, as well as the systemic policies that negatively impact educational and housing opportunities for low-income and multi-ethnic communities. • Ability to work in a multi-agency team, as well as independently, with minimal supervision. • Knowledge of current McKinney-Vento goals and objectives, educational and social services trends, homeless and housing interventions, and best practices. • Experience and comfort working with individuals with serious mental illness in a trauma-informed manner; ability to appropriately and professionally process and manage residual trauma. • Impeccable judgment, ability to comply with grant regulations, and a very strong detail orientation a must. • Ability to analyze information, problem-solve, and reach sound decisions on the basis of such information. • Strong interpersonal, written and oral communication skills; proven ability to communicate clearly and concisely, in a culturally competent manner with diverse audiences (families, education specialists, landlords, coworkers, partners). • Ability to use a computer for database management, to establish and maintain case records, and to facilitate data collection; must be proficient in Microsoft Office Suite. • Ability to maintain professional ethics and confidentiality of client information. • Knowledge of FERPA and HIPPA compliance standards is a plus. ● Background Check clearance required; valid Virginia Drivers License and acceptable driving record.
Paid time off (PTO) and sick leave; 11 paid holidays annually; group health insurance (83% of premium paid for employee by employer); short term disability coverage (paid by employer); opportunity to contribute to a 403b tax-deferred annuity
How to apply:
Email to cindy@housingfamiliesfirst.org a cover letter, resume, and complete contact information for four references by 5 PM on Friday, July 31, 2021. Put "FHCM-Bringing Families Home" in the email subject line. Only applicants that submit ALL requested elements of the application package will be considered.
Education, Social Work
Posting Organization:
Housing Families First