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Family Housing Case Manager

  • Full Time
  • Henrico
  • Posted 5 days ago

Housing Families First

Housing Families First is growing and has an open position due to an internal promotion.
The Family Housing Case Manager performs a full range of housing-focused, client-centered case management services with families and single women experiencing homelessness, so that they can achieve housing stability. The Family Housing Case Manager primarily provides intake, case management, and housing stabilization services for households referred to Housing Families First’s rapid re-housing program. This position also supports intake and case management services for families living in our emergency shelter, when needed.

Duties include but are not limited to the following:
• Serves as contact for referrals from Greater Richmond Continuum of Care (GRCoC) access points.
• Provides intake and orientation for program participants.
• Conducts comprehensive in-depth assessments utilizing the intake, assessment, and housing barrier tools.
• Partners with participants to prepare and implement individualized housing stabilization goals and plans.
• Determines appropriateness of financial assistance funds and recommends amounts.
• Conducts reassessments of housing goals and plans in partnership with participants at least monthly.
• Works closely and cooperatively with the Community Housing Navigator to recruit and maintain relationships with
housing owners and landlords to connect families with safe, affordable housing.
• Coordinates creative use of mainstream benefits and formal and informal community-based services to support
participants’ long-term housing stability.
• Works collaboratively with agencies within the GRCoC and attends case conferencing and joint meetings.
• Uses technology, including the Homeward Community Information System database, and hard copy files to maintain,
update, and report on case data, goal attainment, and outcomes in a timely manner.
• Promptly and professionally addresses and diffuses crisis situations with participants. Assesses safety issues, creates
safety plans, and assists clients to access emergency services, as needed.

Required Qualifications:
• Bachelor’s degree in Social Work/Human Services field required or equivalent knowledge, skills and abilities; at least two years of experience in case management and/or homeless services required. Housing Counseling experience desired. • Ability to efficiently work in a team, as well as independently, in an environment with minimal supervision. • Knowledge of current social services trends, homeless and housing interventions, and best practices. • Experience and comfort working with individuals with serious mental illness in a trauma-informed manner. • Impeccable judgement, ability to comply with grant regulations, and a very strong detail orientation a must. • Ability to analyze case information and to reach sound decisions on the basis of such information. • Ability to communicate clearly and concisely, both orally and in writing. • Ability to use a computer database to establish and maintain case records and to facilitate data collection. • Ability to maintain professional ethics and confidentiality of client information. • Ability to establish and maintain effective working relationships with a variety of individuals and deliver services in a culturally competent manner.
A competitive benefits package is offered including health insurance, paid time off, and paid holidays. Services, employment opportunities, and volunteer opportunities are open to qualified applicants regardless of race, color, creed, religion, gender, age, national origin, marital status, sexual orientation, disability, veteran’s status, political affiliation, or socio-economic status.
How to apply:
Email a cover letter, resume’, and complete contact information for four references to Cindy Moussavou, Program Director, at cindy@housingfamiliesfirst.org by 5:00PM on Thursday, October 18, 2018. Include ‘Family Housing Case Manager’ in the email subject line. No phone calls, please. Candidates who do not meet requirements and/or follow application instructions will not be considered.
Social Work
Posting Organization:
Housing Families First