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Lead Care Coordinator


This position is responsible for ensuring the delivery of a seamless care management process of transitioning individuals experiencing homelessness from access through intervention to a sustainable housing solution. The Lead Care Coordinator manages and drives the daily and weekly work plan of the Care Coordination Team. The Care Coordination Team is a dynamic unit that employs strategic problem solving to assist clients in overcoming barriers to progressive movement through the Coordinated Entry System.

Reports to: The Lead Care Coordinator reports to the Coordinated Entry System Administrator.

Duties and Responsibilities:
• Act as primary point of contact for internal collaboration with the Lead Diversion Specialist
• Act as daily point of contact for Coordinated Entry System Administrator, providing updates on work plan progress as requested
• Work with Coordinated Entry System Administrator to develop a Coordinated Care Team work plan
• Facilitate support of clients by working with providers for use of services, and expediting service delivery through linkage activities, shelter referrals and other housing intervention programs
• Establishes and maintains collaborative working relationship with community organizations and resources.
• Work with Coordinated Entry Access Points to communicate shelter availability and matches
• Reviews programs and eligibility requirements
• Data collection and program evaluation through the development of progress reports
• Partner with emergency shelters to ensure referrals are appropriate, timely, and well-communicated
• Conduct regular meetings and case conferences with case managers and coordinate efforts to build a comprehensive understanding of each individual homeless client and their array of needs.
• Work with system and provider staff—including Rapid Re‐Housing (RRH) case managers, Housing Specialists and Permanent Supportive Housing (PSH) case managers to promote a shared knowledge and understanding of available community resources as clients are connected to housing

Required Qualifications:
• Plan, organize and promote homelessness strategies, programs and related activities • Maintain a solutions-focused approach to complex, high-barrier cases • Strong writing, reading, listening, and speaking communications skills. • Able to set and observe appropriate boundaries with clients. • Possess well developed, decision-making skills, attention to detail with a high level of accuracy. • Ability to excel in a diverse, collaborative team environment. • Possess a high level of interpersonal skills to handle sensitive and confidential client, donor, and employee information and situations. • Ability to multi-task and remain calm in demanding and unpredictable situations. • Possess the ability to understand various homeless service operations and procedures. • Able to maintain a professional, customer service-oriented attitude at all times. • Display a high level of initiative, effort, and commitment towards completing assignments efficiently. • Possess excellent time management skills and the ability to work with minimum supervision. Education and Work Experience: • Knowledge of homeless services or another comparable human services system • Knowledge of or experience with Greater Richmond homeless/human services is preferred • Undergraduate degree in social work, behavioral science, or related degree and or relevant experience.
Homeward is an equal opportunity employer and we are committed to increasing and enhancing the diversity of our professional team. Competitive benefits package.
How to apply:
To apply, please send your resume and a letter of interest to jobs@homewardva.org. For more information on Homeward and the Greater Richmond Continuum of Care, please visit www.homewardva.org and www.endhomelessnessrva.org.
Posting Organization: