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Lead Care Coordinator

Homeward

This position is responsible for ensuring the delivery of a seamless care management process of transitioning individuals experiencing homelessness from access through intervention to a sustainable housing solution. The Lead Care Coordinator manages and drives the daily and weekly work plan of the Care Coordination Team. The Care Coordination Team is a dynamic unit that employs strategic problem solving to assist clients in overcoming barriers to progressive movement through the Coordinated Entry System.

Reports to: The Lead Care Coordinator reports to the Coordinated Entry System Administrator.

Duties and Responsibilities:
• Act as primary point of contact for internal collaboration with the Lead Diversion Specialist
• Act as daily point of contact for Coordinated Entry System Administrator, providing updates on work plan progress as requested
• Work with Coordinated Entry System Administrator to develop a Coordinated Care Team work plan
• Facilitate support of clients by working with providers for use of services, and expediting service delivery through linkage activities, shelter referrals and other housing intervention programs
• Establishes and maintains collaborative working relationship with community organizations and resources.
• Work with Coordinated Entry Access Points to communicate shelter availability and matches
• Reviews programs and eligibility requirements
• Data collection and program evaluation through the development of progress reports
• Partner with emergency shelters to ensure referrals are appropriate, timely, and well-communicated
• Conduct regular meetings and case conferences with case managers and coordinate efforts to build a comprehensive understanding of each individual homeless client and their array of needs.
• Work with system and provider staff—including Rapid Re‐Housing (RRH) case managers, Housing Specialists and Permanent Supportive Housing (PSH) case managers to promote a shared knowledge and understanding of available community resources as clients are connected to housing

Required Qualifications:
• Plan, organize and promote homelessness strategies, programs and related activities • Maintain a solutions-focused approach to complex, high-barrier cases • Strong writing, reading, listening, and speaking communications skills. • Able to set and observe appropriate boundaries with clients. • Possess well developed, decision-making skills, attention to detail with a high level of accuracy. • Ability to excel in a diverse, collaborative team environment. • Possess a high level of interpersonal skills to handle sensitive and confidential client, donor, and employee information and situations. • Ability to multi-task and remain calm in demanding and unpredictable situations. • Possess the ability to understand various homeless service operations and procedures. • Able to maintain a professional, customer service-oriented attitude at all times. • Display a high level of initiative, effort, and commitment towards completing assignments efficiently. • Possess excellent time management skills and the ability to work with minimum supervision. Education and Work Experience: • Knowledge of homeless services or another comparable human services system • Knowledge of or experience with Greater Richmond homeless/human services is preferred • Undergraduate degree in social work, behavioral science, or related degree and or relevant experience.
Salary:
$40,000-$42,000
Benefits:
Homeward is an equal opportunity employer and we are committed to increasing and enhancing the diversity of our professional team. Competitive benefits package.
How to apply:
To apply, please send your resume and a letter of interest to jobs@homewardva.org. For more information on Homeward and the Greater Richmond Continuum of Care, please visit www.homewardva.org and www.endhomelessnessrva.org.
Website:
http://www.homewardva.org
Classifications:
Other
Location:
Metro
Posting Organization:
Homeward