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Mediation Intake Specialist

CMG Foundation, Richmond’s Community Mediation Center

CMG is Richmond’s nonprofit community mediation center offering affordable mediation services in addition to classes that teach mediation and conflict management skills.

The primary responsibility of this role is scheduling parties for mediation sessions, and requires a high level of customer service and the abilities to be on the phone all day and juggle multiple priorities. In addition, data entry and attention to detail are also core competencies.

Our intake specialist is the first point of contact, both on the phone and in person, and is responsible for the overall intake process, directing calls, and answering general questions. The specialists manage all administrative aspects of CMG mediation programs for the greater Richmond area, which includes making outgoing calls to court-referred clients, initial screening, juggling multiple schedules, and documenting all actions in the database. The majority of the day will be spent on the phone and computer, handling up to 60 to 80 calls per day. There is a soft sales component in this role as one of the responsibilities is to encourage clients to resolve their conflicts through mediation (at no expense) versus the court system.

Required Qualifications:
Requirements:  1-5 years of experience in fields that require related skills such as scheduling, call center, paralegal, sales assistant, etc.  Must have demonstrated strong interpersonal skills and be able to effectively communicate with those clients who are stressed, upset, and experiencing conflict while maintaining neutrality, non-judgment and confidentiality.  This role requires the ability to quickly re-focus when moving between tasks, able to work efficiently despite frequent interruptions to maintain the thread of each task to completion.  Database and data entry experience is important.  Proficiency with Microsoft Office Suite is a must, and experience with Office 365 is a plus.  Knowledge of the court system and mediation strongly preferred.  Proficiency in Spanish a plus.
Starting pay is $9-$10/hr.
 Full time benefits include a health care reimbursement and paid vacation, sick leave, and holidays, and gym access.
How to apply:
Please send a cover letter and resume to: recruiter@cmg-foundation.org In your cover letter please outline how your background would position you for success in this role, and why you are interested in the job. Also please include compensation history. Applications that do include all the required items will not be considered. No phone calls please.
Administrative & Office Support
Posting Organization:
CMG Foundation, Richmond’s Community Mediation Center