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Liz Lungut

ConnectVA Manager, Programs & Partnership

Partnership for Nonprofit Excellence

Email: info@connectva.org

Phone: 804-330-7027 x139

FAQ

What is ConnectVA?

ConnectVA is your one-stop source for local to regional community information. It is the new website that unifies and redesigns ConnectRichmond and ConnectSouthside, building on the successful legacy of the Connect system. Learn more about ConnectVA on our About Us page.

Why register on ConnectVA

ConnectVA continues to focus on the nonprofit community while connecting users to each other and to businesses who provide services to nonprofits. ConnectVA's information-sharing tools and resources benefit nonprofits, businesses, and other civic-minded members of the community by:

  1. increasing individual and organizational capacity
  2. accessing opportunities for civic engagement
  3. building bridges between the sectors
  4. improving communication both within the nonprofit sector and across all sectors
  5. enhancing access to credible nonprofit information and opportunities

I am a ConnectRichmond/ConnectSouthside registered user. Do I need to register again?

Yes, all users - current and new - will need to register on the ConnectVA website and create new organization profiles. There will be no user data migration from the current websites to the new website.

How do I register on ConnectVA?

There are four registration types on ConnectVA.

Individual

If you are a member of the community and want to use ConnectVA, you will need to register as an individual (if you are also interested in registering an organization or business, please see organization registration or business registration below). Individual registration allows users to update their personal profiles, post items available, comment on blog posts, participate in the message boards, and receive the Daily Update. Learn how to register as an individual on ConnectVA.

Organization

If you represent a nonprofit, civic organization government entity and want to use ConnectVA, you will need to register as an organization. Organization registration allows users to update their personal profiles, update their organization profiles, post events, jobs, programs & services, items available & needed, comment on blog posts, participate in the message boards and receive the Daily Update. Only nonprofits, civic organizations, and government entities can register as an organization. Once you complete the registration process, the ConnectVA Administrators will review your request and if approved, you will become an Organization Administrator. Learn how to register your organization on ConnectVA.

Business

If you represent a business that works with nonprofit organizations and would like to be included in ConnectVA Business Directory, you will need to register as a business. Business registration allows users to update their personal profiles, update business profile, post items available, comment on blog posts, participate in the message boards, and receive the Daily Update. There are two levels of business listing: basic and premium. Learn more about business listing options and benefits. Learn how to register, renew, or upgrade your business listing on ConnectVA.

  1. Free Business Listing - includes basic information and does not expire
  2. Premium Business Listing - includes expanded information about and highlights your business. The annual premium listing fee is $200.

How can I access the profile for my organization if it is already registered on ConnectVA?

If your organization has already been registered on ConnectVA, please do not try to register it a second time (search the Organization Directory to see if it it already present). Rather, you should contact the current Organization Admin and request an Organization Author role assignment. Please note that all organization profiles list the Organization Admin associated with the organization and link to that users contact information.

I am an Organization Administrator. How do I grant access to my Organization Profile to other users?

Organization Administrators can add Organization Authors to assist with Organization Profile administration. If you have been contacted by a user requesting an Organization Author role or would like to add additional staff to you organization profile to assist with editing privileges, you can easily assign (and remove) them by following these instructions for assigning an Organization Author.

How do I update my personal profile and change my Daily Update subscription settings?

All registered users on ConnectVA have their own personal profile. A logged in user can access their personal profile by clicking on their name in the upper, right-hand side of the dock bar. By selecting "Edit" you can update your persona profile information and change your Daily Update subscription settings. Please note that this is a public profile that other users will be able to view.

How do I change my password?

While in your personal profile, we recommend changing your password from the system automated password that was sent to you, to something you use and will remember easily. Logged in users in the "Edit" mode of their personal profiles will be able to change their password under Account Information.
Forgot your password?

How do I update my organization profile?

Users can easily access their organization(s) from the "Go to" menu in the upper, right-hand side of the dock bar. By selecting "Edit" users can update organization details and contact information.

How do I add programs and services to my organization?

From your organization profile, users can add program and service information. This information will be displayed publically within the Organization Profile and, if applicable, in the Health & Human Services Directory.

How do I add jobs to my organization?

From your organization profile, users can add current job openings. This information will be displayed publically within the Organization Profile and Job Finder.

How do I add events?

From your organization profile, users can add upcoming events. This information will be displayed publically within the Organization Profile and Community Calendar.

How do I add items?

From your organization profile, administrators can add donated items they need as well as items they may have available to donate. This information will be displayed publically within the Organization Profile and Item Exchange. If the user does not have an organization or is a business user, they will only be able to add items they have available for donation. This information can be added through the Item Exchange and will display publically.

I have questions that are not covered on this list, what should I do? Notice a bug on the website? Contact us.

We will respond to inquiries and requests within 24 hours or by the end of the next business day that the ConnectVA offices are open.